TWC Online Terms & Conditions – Complete Guide to Using the Malaysia Platform

TWC Online is an online casino platform operating to provide digital entertainment services to Malaysian players. The platform offers a wide range of games including slots, live casino, poker, roulette, lottery, e-sports, and progressive jackpots. These Terms & Conditions ("Terms") govern all use of the TWC Online platform, including the website, mobile application, and all related services.

TWC Online reserves the right to update, amend, or replace any part of these Terms at any time. Changes take effect immediately upon publication on the platform. It is your responsibility to review these Terms periodically. Continued use of the TWC Online platform after any changes are published constitutes your acceptance of those changes.

To register and use the TWC Online platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Is a Malaysian citizen or permanent resident legally domiciled in Malaysia.
• Has the legal capacity to enter into a binding agreement.
• Is not prohibited by any local law or court order from participating in online gaming.
• Has never been suspended or permanently banned from any TWC Online platform previously.

Each individual is only permitted to hold one (1) active account on TWC Online at any one time. Opening multiple accounts is a serious breach of these Terms and may result in the termination of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your Malaysian identity card (MyKad)
• Exact date of birth
• An active and reachable email address
• A valid Malaysian mobile number
• Malaysian bank details for withdrawal purposes

TWC Online reserves the right to request identity verification documents (KYC — Know Your Customer), including a copy of your MyKad, bank statement, or other relevant documents, at any time. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension until the verification process is complete.

TWC Online supports a variety of popular deposit methods in Malaysia. All deposits are processed in Malaysian Ringgit (MYR) only. Accepted deposit methods are:

• Touch 'n Go eWallet — processed instantly
• GrabPay — processed instantly
• Boost — processed instantly
• ShopeePay — processed instantly
• DuitNow — processed within 1–5 minutes
• FPX via Maybank2u — processed within 1–5 minutes
• FPX via CIMB Clicks — processed within 1–5 minutes

The minimum deposit amount is RM 10 per transaction. No general maximum deposit limit is set; however, daily limits may apply depending on your membership tier. All deposits are final and cannot be reversed once processed, except in the case of verified technical errors.

TWC Online is committed to processing withdrawals quickly and efficiently. For security purposes, all withdrawals are processed to the same Malaysian bank account or eWallet used for the original deposit.

Withdrawal conditions:

• The minimum withdrawal amount is RM 30 per transaction.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• If a bonus has been claimed, the wagering requirement must be fully met before any withdrawal can be made from the bonus balance.
• Withdrawals are typically processed within 5 to 30 minutes for regular members, and within 5 minutes for VIP members.
• In certain cases, TWC Online reserves the right to take up to 24 hours to process large withdrawals for security review purposes.

TWC Online offers a wide range of bonuses and promotions to its members. Each offer has its own terms and conditions, which are clearly stated on the relevant promotions page. The general conditions applicable to all bonuses are as follows:

• All bonuses are subject to wagering requirement unless otherwise stated. The standard wagering requirement is 20x the bonus amount received.
• The 150% Welcome Bonus of up to RM 888 is available for new members on their first deposit only.
• Each member is entitled to one Welcome Bonus only, for the lifetime of their membership.
• Bonuses may not be used in conjunction with other bonuses unless explicitly stated in the relevant promotion terms.
• TWC Online reserves the right to void any bonus if there is evidence of abuse or schemes designed to exploit promotional offers.
• All bonuses must be used within the stated validity period. Expired bonuses will be forfeited without compensation.

All games on TWC Online — including slots, live casino, poker, roulette, lottery, e-sports and progressive jackpots — are operated in accordance with industry-standard game rules. TWC Online uses an independently audited RNG (Random Number Generator) for all digital games to ensure complete fairness.

For live dealer games, physical card decks, roulette wheels, and real gaming equipment are used under multi-angle camera supervision. All game outcomes are final once a round is completed and are not subject to appeal.

In the event of a technical error or service disruption during gameplay, TWC Online will take the following steps:

• If a game cannot be completed due to a technical error on TWC Online's end, the original wager will be fully refunded to the member's wallet.
• If a game result was recorded prior to the technical disruption, that result stands and is considered final.
• TWC Online is not liable for internet connectivity failures or device issues on the member's end.

You are solely responsible for keeping your TWC Online login credentials secure. This includes your username, password, and any two-factor authentication (2FA) codes. TWC Online will not be held liable for any losses resulting from unauthorised access to your account caused by your own negligence.

Security measures you are required to follow:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not reuse the same password from other platforms.
• Enable two-factor authentication (2FA) for an added layer of protection.
• Do not log in to your TWC Online account from a shared device or an unsecured public WiFi network.
• Contact the TWC Online support team immediately if you suspect any suspicious activity on your account.

The following activities are strictly prohibited on the TWC Online platform and constitute a serious breach of these Terms:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in TWC Online's software or systems.
• Collusion: Colluding with other players to gain an unfair advantage in any game, particularly in poker.
• Money laundering: Using the TWC Online platform to conceal or transfer funds derived from illegal activities.
• Multiple accounts: Opening or using more than one TWC Online account, whether directly or through a proxy.
• Use of bots or automated software: Using any automated software, bots, or technical tools to play on TWC Online.
• False information: Providing false or misleading registration information during the KYC process.

TWC Online takes responsible gaming very seriously. We believe that online entertainment can be enjoyed safely and healthily by most people, but we also recognise that some individuals may need additional support in managing their gaming habits.

Self-control tools available to all TWC Online members:

• Deposit limit: Set a daily, weekly, or monthly deposit limit to keep your spending in check.
• Loss limit: Set a maximum loss amount you are comfortable with over a given period.
• Cool-off period: Take a break from the platform for 24 hours, 48 hours, 1 week, or 1 month.
• Self-exclusion: For those who feel that gambling is beginning to affect their lives, a full self-exclusion option is available for periods ranging from 6 months to permanent.

For support with gambling-related issues, please contact Talian Kasih at 15999 or visit the official website of the Malaysian Department of Social Welfare. TWC Online can be reached at support@twconline.xyz for assistance activating any of the self-control tools above.

You may close your TWC Online account at any time by contacting our support team at support@twconline.xyz. Any remaining balance in your account, once all withdrawal conditions have been met, will be returned to you within a reasonable timeframe.

TWC Online also reserves the right to suspend or terminate your account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Failure to pass the identity verification (KYC) process within the specified timeframe.
• Accounts that have been inactive for more than 12 consecutive months.
• Instructions from relevant authorities for legal reasons.
• Internal operational requirements as determined by TWC Online management.

TWC Online reserves the right to update, modify, or replace any part of these Terms at any time. Notice of significant changes will be sent to a member's registered email address at least 7 days before the changes take effect. For minor changes, notice may be published within the platform only.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be resolved through arbitration in Malaysia, except where exempted by applicable law.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, all remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact us at:

• Email: support@twconline.xyz
• Live Chat: Available 24/7 on the TWC Online platform
• Language: Bahasa Malaysia and English